The problem you are going to have in this situation is there needs to be a Remedy server in front of the DB to use the API to pull the attachments out. Due to the fact that it's now in a data warehouse, I'm not sure if you have that....you would need to move the data BACK into your Remedy server to pull it out....easiest would be to simply use the Remedy client to pull them out for audit purposes....but yes, it's possible to use the Perl/C/Java API to pull them out...but all of them require a remedy server to be accessing the data.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ddussie Sent: Monday, March 07, 2011 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: What tool does the ARSystem use to compress and decompress? Thank you Joe & Dave, I have not written API, can you point me in the right direction? What API calls to use? This is our process, service management form (incident form) is migrated to data warehouse due to volume of request/incidents. Due to audits/regulations - the need has involve the attachments for certain types of requests. The dataware house reporting is done via crystal & cognos. Based on this new requirement, how can I integrate this API? On Mar 4, 2011, at 6:27 PM, Joe Martin D'Souza <jdso...@shyle.net> wrote: > Yes it’s a proprietary AR System compression algorithm. You can only use the > AR System API for uncompressing it.. > > Joe > > > From: Shellman, David > Sent: Friday, March 04, 2011 6:11 PM > Newsgroups: public.remedy.arsystem.general > To: arslist@ARSLIST.ORG > Subject: Re: What tool does the ARSystem use to compress and decompress? > > If memory serves correctly it's a BMC/Remedy algorithm. > Dave > ------------------------- > dave.shell...@tycoelectronics.com > (Wireless) > > > -------------------------------------------------------------------------------- > From: Action Request System discussion list(ARSList) > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
