Good afternoon listers!
I know this is a very general question.
I’m planning an update to Service Desk very soon. However, in the meantime, I
wanted to create a portal where our customers could log in (using AD, already
enabled) and submit a service request directly into the Remedy system.
Do any of you all do that with Helpdesk 5.6 workflow (older I know).
What form did you use to create the portal? Or did you have to write something
special?
I seem to recall a setting that needed to be clicked in the Administrator tool
to give folks create and modification access to only their own tickets?
Any feedback would be great. I’m just trying to figure out the best place to
start.
Currently, our Helpdesk and onsite techs use the HPD:Helpdesk form in the
Support view for pretty much everything.
Thanks.
Brad Terhune
bterh...@uthsc.edu
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