Hi,
This has been there even since long before 7.0.
Best Regards - Misi, RRR AB, http://www.rrr.se
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> Ben,
>
> This has been a feature of the system for quite a while now. 7.5 most
> definitely, 7.0 I think so, before that,
> I am not sure.
>
> I did a quick search in the on-line documentation and found a section of
> the document titled
>
> "Working with the Request ID field"
>
> This section clearly calls out the possibility of setting this field to a
> length of 1 to achieve the affect you are
> commenting on.
>
> I do have to agree however that in the section
>
> "Core Fields"
>
> where each of the core fields is described, it does not include the extra
> line or two describing the affect of
> setting the length to 1. So, that is a good doc bug/enhancement you can
> submit.
>
> I didn't look further at other places to see if it does or does not
> discuss this topic or even whether it is
> appropriate for that discussion in other areas.
>
>
> But, the key is that the capability exists to control the ID and get no
> leading 0s if that is what you want. It
> does mean that sorting by the Request ID is no longer in clean order
> because the request ID is a character
> field and without leading 0s things do not sort "numerically" correctly
> as the number of characters in the
> value changes. But it is your choice.
>
> Note: No lead 0's can work with a prefix as well. The prefix will be
> present but no lead 0s between the prefix
> and the Request ID number.
>
> Doug Mueller
>
> ________________________________
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
> Sent: Monday, March 14, 2011 10:42 AM
> To: arslist@ARSLIST.ORG
> Subject: FYI undocumented feature / quirk - Request ID (field 1) of length
> 1 means length is 15 and no zero fill
>
> **
> Hi Folks,
>
> Just discovered a case where a request id (field '1') had a database
> length of 1 - one of the Task Template schemas in ITSM 7.6. This is valid
> and means that the length is 15 and there is no leading zero fill. The
> old Admin tool had a nice error message when setting a field 1 to say 2
> bytes. I can certainly find nowhere that this is documented including all
> .h files. The doc says a field id 1 must be between 5 and 15 bytes long
> and mentions nothing about the effect of setting it to 1.
>
> Doc bug?
>
> Cheers
> Ben Chernys
>
> Senior Software Architect
> Software Tool House Inc.
>
> Canada / Deutschland / Germany
> Mobile: +49 171 380 2329 GMT + 1 + [ DST ]
> Email:
> ben.cher...@softwaretoolhouse.com<mailto:ben.cher...@softwaretoolhouse.com>
> Web: www.softwaretoolhouse.com<http://www.softwaretoolhouse.com/>
>
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