While we're on the topic, here are a couple of other things to be aware about when migrating from 7.2 to 7.6.xx:
1. You will lose all Authoring History 2. You will lose all Revision History 3. Bug: If you have Global Attachments, using the article conversion relates Global Attachments to every single article 4. Limitation: In 7.6.03, articles that have more than 5 images in the article will lose the other images (limit of 5). 7.6.04... the limit is 10. 5. There is a defect open to address #'s 1 and 2. 6. One workaround that we used for #1 is to create a custom universe in Analytics and join by DocID (There is a table in the RKM schema in 7.2 that holds authoring history) and running reports to look up the history. 7. #2 is tough. There is a Revisions folder that holds individual xml'ish files referring back to the parent DocID but there is no intelligent way to automate this. Of course if any of the above mentioned stuff is not important to you, then you're golden! :) Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Thursday, March 24, 2011 5:16 PM To: arslist@ARSLIST.ORG Subject: Re: RKM 7.06.03 and the Fat Client Oh, I agree completely. And since the last resale we got from BMC was Alarmpoint - which we've never successfully implemented - another 3rd party app is not likely (except maybe Kinetic FAQ). It's much more likely that our upper management will start looking at competing products. In the meantime, I'm betting that I will have to keep the RKM 7.2 server up even if we successfully move the ITSM systems to 7.6.04. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, March 24, 2011 3:57 PM To: arslist@ARSLIST.ORG Subject: Re: RKM 7.06.03 and the Fat Client ** Chris, That's what 3rd party mobility solutions are for :) I say BS! I don't need more servers, apps and support contracts to do what is quickly becoming (or has become) standard functionality in business. Oh sure BMC will resell Aeroprise to you so it is conveniently on the same support contract... But it still is more infrastructure and more money. rant=off Jason ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
