I think ITSM needs to be on patch 009 for the upgrade utilities to work. Stuart Schon
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it Sent: Tuesday, 29 March 2011 03:17 To: arslist@ARSLIST.ORG Subject: Upgrate to ITSM 7.6. Hi, my customer needs to update the version of ITSM from 7.0 to 7.6. His current installation is: 7.1.00 Patch 007 200904160530 ITSM 7.0 Windows Server 2003. It is possible to make the upgrate on the same version? how? Thank you all. Peter _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"