Hi Claire, I have just looked at our ITSM 7.6.04 and see
BMC:Incident Mgmt Application BMC:Incident User Fixed BMC:Incident User Floating I am assuming you installed the Service Desk application? Kind regards Danny Single Sign On (SSO) For BMC Remedy ITSM and AR System http://www.javasystemsolutions.com/jss/ssoplugin -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: 04 April 2011 20:14 To: arslist@ARSLIST.ORG Subject: ITSM 7.6.4 - Suite Licenses I'm wondering if I am missing something. When I did my install I found that I was missing some items from the Licensing schema. A really important part... The license types for Incident. Is there a specific license option for a Suite License that somehow did not make it in the install? Thank goodness for templates. If I had to create 300 users with 24 License Options each, I would kill myself. System: In Test Mode: ITSM 7.6.4 Claire Sanford Information Systems Division Memorial Hermann Healthcare System System Services Tower North - 2:105 920 Frostwood, Houston, TX 77024 Phone: 713 338 6035 claire.sanf...@memorialhermann.org ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
