Hello Listers,
Intro We are running on ITSM 7.6.03 We are developing an integration with Incident Management from an external ticketing system. We have a staging form from where the Incidents are created through HPD:IncidentInterface_Create. Everything works fine, Incidents get created successfully and gets assigned to a Group as defined in CFG:Assignment Actual Problem When the Incident is created through integration the problem I'm facing is "Incident Assignee is NULL after creation of an incident(Status : Assigned)", thereby not allowing further status changes through Integration. We have auto assignment enabled in Rules. Though on the other side, when the ticket is created manually from the Incident form, it gets assigned to same group and also sets the Assignee after creation. Action I have went though the Filter Logs for the Incident created through Integration, I can see HPD:INC:AssignmentEngine_BypassToNotify_008 filter successfully sets the Assignee. But, when I refer to the same Incident Assignee is NULL. That being said, I can also see there are no Set Fields setting Assignee as $NULL$ after this filter in the logs. This issue has been making me go numb. Please help. Regards Prasanth Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
