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Eric, Just been through the same upgrade, though we are running on Windows and MS SQL server. It took several months to iron out all issues with the installer so that we could get a reasonably clean run of the ITSM installer. On our dev environment, the ITSM upgrade was consistently taking approximately 36 hours. I raised this as an issue with BMC support, asking what time they were achieving when testing in their environment, but never got an answer to this. When we eventually ran the upgrade in production, it took 24 hours to run. We performed upgrade of all components in one go, taking 3 consecutive days to complete. Happy to answer any questions you may have. Regards and good luck Jiri Pospisil Remedy Specialist LCH.Clearnet<http://www.lchclearnet.com/> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ZHANG, ERIC L Sent: 07 April 2011 17:03 To: arslist@ARSLIST.ORG Subject: Any successful upgrade experience from ITSM 7.0.03 patch 9 to ITSM 7.6.03? ** Hi, Listers! Has anyone successfully upgraded from ITSM 7.0.03 to ITSM 7.6.03? Can anyone shed some light on it? I also like to know if anyone encounters any issue in their post-upgraded ITSM 7.6.03 production environment. Is ITSM 7.6.03 stable? We have looked at 7.6.04 upgrade but decided to go with 7.6.03 since User Tool 7.6.04 doesn't support ITSM 7.6.04 and we are not ready to replace the user tool with the web browser client. Our mid-tier server is primarily for requesters at this point. We currently have: OS: Solaris 10 Database: Oracle 10gR2 (remote) ARS: 7.1 patch 7 CMDB: 2.1 patch 5 (no CI in production so far) ITSM - Incident, Problem, Change, and Asset (not used): 7.0.03 patch 9 SRM: 2.2 patch 4 SLM: 7.1 patch 2 The upgrade plan is: Phase 1: Upgrade ARS 7.1 to 7.6.03 Upgrade CMDB 2.1 to 7.6.03 Upgrade Mid-tier 7.1 to 7.6.03 Upgrade User Tool 7.1 to 7.6.03 (or 7.6.04) Phase 2: Upgrade ITSM 7.0.03 to 7.6.03 Upgrade SRM 2.2 to 7.6.03 Phase 3: Upgrade SLM 7.1 to 7.6.03 Install KM 7.6.03 (new) I am starting to become frustrated about the whole upgrade after a few ITSM 7.6.03 upgrade attempts in my dev environment. The ARS and CMDB upgrades seem to be fine so far, but ITSM is a challenge. My biggest concern so far is the time it takes to run ITSM 7.6.03 upgrade installer. I have lost count of trying ITSM upgrade. The last attempt was eventually completed after more than 90 hours. It took that long even after I had turned on Dev Cache Mode and had basically commented out in armonitor.conf all non-used processes including dispatcher, arplugin, email engine, assignment engine, approver, slm, arcmdbd, arrecond, normeng, and atriumplugin. I still got many warning messages that indicate multiple def/arx file import failures. Thanks, Eric _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ************************************************************************************************* This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited and/or LCH.Clearnet SA. If you are not an intended recipient please delete this e-mail and notify postmas...@lchclearnet.com. 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