Correct. The expectations are that in the release that the Remedy User client is no longer shipped with the ITSM Suite, the administrative capabilities referenced below will be provided through other means.
-David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, April 19, 2011 09:29 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM and platform ** I'm personally expecting that in the next release those caveats will be removed. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, April 19, 2011 9:37 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM and platform ** LJ, If you read David's email, I was asking about the specific section where he says: The following exceptions require BMC Remedy User: ■ Performing data loads, configuration, and administration in BMC Remedy ITSM 7.6.04 Foundation. For more information about data loads, see the Data Management Administration Guide. ■ Using the Import Export console (which is part of BMC Service Request Management). ■ Displaying legacy reports (which are based on SAP(r) Crystal Reports(r)) without a Crystal Enterprise license. Which was after David said there was no more user tool. ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, April 19, 2011 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM and platform ** Nope....they have stated several times that the current release (7.6.4) is the last version with a user tool. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, April 19, 2011 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM and platform ** David, Does this mean that there will always be some form of "current" user tool to use for administration purposes? Thank you! ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Tuesday, April 19, 2011 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM and platform ** 21-Jan-2011 BMC Software is releasing version 7.6.04 of the BMC Remedy IT Service Management suite. These release notes supplement the Product documentation and describe enhancements and resolved problems in this version. PDF<http://documents.bmc.com/supportu/documents/42/74/174274/174274.pdf> BMC Remedy Action Request System Mid Tier requirement To ensure the best user experience, BMC Remedy ITSM 7.6.04 applications are designed to be used with a browser through BMC Remedy Action Request System Mid Tier. ITSM 7.6.04 user interface interactions are supported only when performed through a browser; they do not work with BMC Remedy User. The following exceptions require BMC Remedy User: ■ Performing data loads, configuration, and administration in BMC Remedy ITSM 7.6.04 Foundation. For more information about data loads, see the Data Management Administration Guide. ■ Using the Import Export console (which is part of BMC Service Request Management). ■ Displaying legacy reports (which are based on SAP(r) Crystal Reports(r)) without a Crystal Enterprise license. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of sousys Sent: Tuesday, April 19, 2011 05:57 AM To: arslist@ARSLIST.ORG Subject: ITSM and platform ** Is it true that the installable client is scraped and that ITSM is now only availible as a WEBCLIENT? Is there comprehensive information somewhere regarding this, or the product in general that someone could link me to? Thanks /michael _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
