Hmmm...we are currently using an all manual process for assignment - the Assignment engine isn't configured at all. Perhaps that's part of the problem.
Rick On Mon, Apr 25, 2011 at 10:19 AM, Danny Kellett < danny.kell...@strategicworkflow.com> wrote: > ** > > This is part of the assignment rules and is data driven. In my experience, > I set this to the service desk group. > > > > Kind regards > > Danny > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook > *Sent:* 25 April 2011 18:17 > *To:* arslist@ARSLIST.ORG > *Subject:* Incident Owner > > > > ** I am seeing something I am not sure I believe. In IM 7.5, the Incident > Owner fields appear to be pre-populating with the information from the > initial Assignee. According to ITIL, this should be the Submitter at the > Service Desk (assuming that isn't the End User). Am I missing something? > > Rick > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
