David, Thank you for your clarification and quick response.
Kelly Gatewood From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, April 29, 2011 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy 8.0 ** Ø I am hearing from some of my customers that BMC sales is claiming that all of the 7.6.04 applications are fully functional in BMC Remedy User 7.6.04. I have heard no such statement, no. I believe it is true that some forms not recently updated could be opened directly in the Remedy User client (e.g. by choosing them in the Object List) - but that would not mean "all of the 7.6.04 applications are fully functional in BMC Remedy User 7.6.04". It is similar in nature to the fact that customers can continue to use the Remedy User client against custom applications or custom extensions because the UI and navigation technologies not recognized by the Remedy User client would not be in those forms. Ø a.) keep the classic views Again, I've heard of no such statement. Were something broadly desired by the majority of customers needed in the Best Practice views, I'd expect that the Best Practice views themselves would be updated to include such demand vs. continuing forward with classic views. BMC, of course, may choose to continue shipping the classic views - but since classic views have been deprecated since early 2009, continuing to propagate them through future releases is unlikely, especially given the Statement of Direction. You (or your customers) may wish to clarify such statements with the BMC sales individuals purported to have made them. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly Gatewood Sent: Friday, April 29, 2011 07:45 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy 8.0 ** David, I am hearing from some of my customers that BMC sales is claiming that all of the 7.6.04 applications are fully functional in BMC Remedy User 7.6.04. From my personal experience, this is not the case with the OOTB applications. Do you know if BMC is in the process of making any concessions with customers to either a.) keep the classic views or b.) make the 7.6.04 applications compliant with the BMC Remedy User 7.6.04? Thanks Kelly Gatewood From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, April 29, 2011 9:34 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy 8.0 ** 01-Oct-2009 (Statement of Direction) End of Life for BMC Remedy User PDF<http://documents.bmc.com/products/documents/61/94/106194/106194.pdf> 24-Sep-2010 Provides end of life information for BMC Remedy ITSM Classic views. PDF<http://documents.bmc.com/products/documents/46/22/174622/174622.pdf> -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Philip, Saji L Sent: Friday, April 29, 2011 05:16 AM To: arslist@ARSLIST.ORG Subject: Remedy 8.0 ** Hello, everyone and a good Friday to you, Does anyone have any information on Remedy 8.0? Is the classic view gone or will they continue shipping that view? I know future versions, BMC will not build around the classic view. Also, is the user tool still available in 8? Just trying to see if there is any documentation out there. Saji _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
