Thanks for the info John. You guys are always ahead of the game. I need to run to catch up.
Thanks, -Geoff Endresen On May 5, 2011, at 9:47 AM, John Sundberg <john.sundb...@kineticdata.com> wrote: > ** > [ADVERT] > > > Geoff, > > I understand the issue quite well. You may have a "process" that takes > considerable time to continue -- and you choose not to have the user wait. > > We have built that functionality into a product we call Kinetic Task. > Check it out here: http://www.kineticdata.com/Products/KineticTask/index.html > > Fundamentally - the issue is you may have workflow that needs to run "out of > phase" with the user. > > BTW - this is the backend to Kinetic Request. > > > If you remember -- we announced this at WWRUG09 - and won an award "Most > innovative product for BMC Remedy". > > > This particular product is well received by TELCOs and major provisioning > organizations. (Service Providers) > > > Sidenote: -- we have it hooked into AWS EC2 -- so we can trigger EC2 > functions from forms in (Kinetic). > > Check here for pre-written "handlers": http://ktc.kineticdata.com/ > > > The handler system is designed that you can use "off the shelf/prewritten > handlers" -- or build your own and register them into the system. > > > Fundamentally - the system runs in Java -- waits for activity in Remedy (or > any data source) then finds a matching process tree - and executes it. The > process steps can be automated or human interactions. > > > It rocks !!! (of course I might be biased) > > > -John > > > > On May 4, 2011, at 2:00 PM, Geoffrey Endresen wrote: > > ** > We generally use Filter APIs during set fields operations that would be Phase > 1. > > But we have a feature where we want call the Filter API that would run after > the ticket is committed to the DB. > > Any ideas? > > -- > -Geoff Endresen > Amazon.com > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > -- > John Sundberg > > Kinetic Data, Inc. > "Building a Better Service Experience" > Recipient of: > WWRUG10 Best Customer Service/Support Award > WWRUG09 Innovator of the Year Award > > john.sundb...@kineticdata.com > 651.556.0930 I www.kineticdata.com > > > > > > > > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
