Andrew, that would work, except that I don't know how. Each day has a column of 8 fields to fill in. I can't find any explanation of why more than 2 and how to use them. I will try having two time slots defined in top 4 fields.
Thanks. --- On Wed, 4/27/11, Andrew C Goodall <ago...@jcpenney.com> wrote: > From: Andrew C Goodall <ago...@jcpenney.com> > Subject: Re: ITSM 7.5: How to Set Group's Paging Hours Broken across Midnight? > To: arslist@ARSLIST.ORG > Date: Wednesday, April 27, 2011, 8:23 PM > Not familiar with the form, but if > it's like business entities in SLM... > > Can you not have 2 records, one for 17:00 - 23:59 and the > other for > 00:00 - 09:00 > > Regards, > > Andrew Goodall > Software Engineer 2 | Development Services | jcpenney > . www.jcp.com | > 972.431.1518 > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] > On Behalf Of Rabi Tripathi > Sent: Wednesday, April 27, 2011 5:25 PM > To: arslist@ARSLIST.ORG > Subject: ITSM 7.5: How to Set Group's Paging Hours Broken > across > Midnight? > > Hi all, > Using the "Define Business Hours" form on IM 7.5 (Group > Record, Support > Group tab, On-Call tab, Add button, Update button) I can't > figure out > how > to set paging hour blocks that span midnight. For example, > I can't say > that paging hours are 5 PM to 9 AM M-F, because each > day now has two > blocks of time. > > Can't be done? What are those extra fields on this form for > each day? > This form doesn't allow me to do an "offset". > > TIA. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers > Are" > The information transmitted is intended only for the person > or entity to > which it is addressed and may contain confidential and/or > privileged > material. If the reader of this message is not the > intended recipient, > you are hereby notified that your access is unauthorized, > and any review, > dissemination, distribution or copying of this message > including any > attachments is strictly prohibited. If you are not > the intended > recipient, please contact the sender and delete the > material from any > computer. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers > Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
