Rabi, You can use Abydos Designer to create whatever decision trees you need graphically and have them configured to run against incidents, problems, change requests or service requests - see www.abydos-workflow.com
Regards Mark -----Original Message----- From: Rabi Tripathi [mailto:ars_l...@yahoo.com] Sent: 11 May 2011 16:50 Subject: Decision Tree in ITSM 7.5, how to invoke? Listers, The "Decision Tree" link under "Advanced Functions" on the Incident form is always greyed out for me. The only way I can invoke Decision Tree is when I look up a customer. The list of decision trees pops up. Is that the only way a decision tree can be invoked? I was expecting to be able to click on the "Decision Tree" link similar to how I can click on "Initiator Script" and "Assignment Script". These two features seem half baked. There is not much documentation. TIA. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
