Create an entry in your ar.conf file to enter the password in clear text:
DB-Password:AR#Admin#
(you may want to double-check the syntax for the ar.conf entry in the BMC knowledgebase or guides)
After you successfully start the arsystem and connect you can change the password using the ARSystem Administrator Console.
Scott Parrish
IT Prophets
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Vaibhav Singhal
Sent: Thursday, May 12, 2011 10:14 PM
To: arslist@ARSLIST.ORG
Subject: ARSystem DB Connection Password Reset from Application end
**
I need help on our current situation -
We are in middle of SLM 7.6.04 installation on ARS 7.6.04 with ITSM 7.6.04.
While ARS installation, we changed the DB password for ARSystem.
While SLM installer was not connecting to DB, so our intelligent DBA reset the password to - AR#Admin#.
And unfortunately our installing team forgot the password given while ARS installation, so now ARS is not coming up due to password conflict.
As we are not sure of password at application end, we are unable to reset DB login password to correct one.
Is there a way to change the password at application end?
ARS is on AIX, DB - Oracle 11g.
Any suggestions are appritiated.
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