Rey, To be honest with you, being new to SRM and using version 2.2 to create AIF requests is probably not a good idea. The mantra of BMC with the more recent versions is to stay away from customizations and the AIF method. You should seriously consider the future upgrade implications of doing this. While even 7.6.04 has AIF capability, you can probably get the same result from an AIF in 2.2 just by using the out of the box functionality.
Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of rey s Sent: Thursday, May 12, 2011 9:15 PM To: arslist@ARSLIST.ORG Subject: steps to create SRM Advanced Interface form ** All, I'm very new to SRM and working in remedy for last 5 years. I have installed SRM 2.2 in our Dev environment and I like to build "access requests" SRD using Advanced Interface form. >From the Admin guide, I have learnt about SRD, PDT, AOT and successfully created in our environment. AIF looks very complex and I like to know, if anyone has easy steps to create a simple AIF that can create WO/ Incidents. If you have document or steps, please send it to my Gmail id (mail2...@gmail.com). Any hint/help/tips would be greatly appreciated. thanks, rey _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
