If you subscribe to only the Right Answers content, the html version could be indexed and presented by RKM prior to 7.6.03 - we have had that in production for several years, with some limitations on who could search it.
Right Answers has released .arx format content (one full rev behind their HTML content) for import into RKM 7.6.03 and later; I tested their initial release on a 7.6.03 system and it worked somewhat - 7.6.03 itself was most of the problem. I am about to try it again on 7.6.04/7.6.04 SP1 but have been too bogged down in the BPCU process to try it yet. There are other application products from Right Answers that would require integration - the last time I used one of them was with Help Desk 4.0, so much has changed since then. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Friday, May 13, 2011 8:29 AM To: arslist@ARSLIST.ORG Subject: Remedy ITSM and Right Answers ** Hi, For the application "Right Answers", is this a 3rd party installed? or do I need to build integration (i.e. API calls) to speak with this application? Is this a lot of development work to implement Right Answers with ITSM. How does the Right Answers work with Remedy? Does anyone have any documentation on how this is done or general info? Thanks _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
