We have created an assignment rule for one of our integrations and it works fine. However, support people from time to time, accidently open tickets against this set of operational categorizations resulting in those tickets being sent to the same support group that handles the tickets coming directly via the integration.
Is there any way to hide those operational categorizations from the drop down and yet have them "Enabled" for the integration workflow? Regards, Mohamed Abdelaziz _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
