We are trying to push all incoming emails to their associated tickets on the Work Log table. Is there any better way to parse the ticket # out of the subject other than the old way of including words that you would like to ignore in your qualification? Does the id get parsed out of the box? I looked for workflow that does that and did not find any.
ARS: 7.5.04 ITSM: 7.6.00 DB: Oracle 10g -- Mohamed Abdelaziz -- Mohamed Abdelaziz _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
