> we have a portal application which uses a generic ID as we allow any user to > come in and submit an inquiry via portal.
Having multiple people logging in under the same ID is not really the best idea. AR System does allow for guest users so that each submission could be tracked by an actual username. > Are you saying that we should use a totally isolated mid-tier for this other > app? That was more a question for you. If you do not want any users who are accessing server 1 to ever be able to access server 2 - and the authentication for server 1 is completely separate from server 2, it sounds like you may want to keep them more separated at the Mid-Tier level as well. Others on the list may have additional ideas/comments on this. It's not sounding like a "best" configuration to me - but of course this is all based on the limited information provided here. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, May 25, 2011 05:54 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. Rafael, Excuse me for jumping in on your question for David Easter, but might it be feasible to instruct your users to use different browsers for the 2 applications? On ARS 7.5, at least, I am able to sustain different user login sessions on the same PC if I use Internet Explorer for one and Firefox for the other. It helps me when I'm testing access as different users. David Durling University of Georgia -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: Tuesday, May 24, 2011 3:29 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. Dave sorry for delay, the reason why we have this is because we have a portal application which uses a generic ID as we allow any user to come in and submit an inquiry via portal. This Portal application is being hosted using the same mid-tier. Are you saying that we should use a totally isolated mid-tier for this other app? Rafael -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, May 20, 2011 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. Any particular reason why the users have "Different IDs" on the two servers that are connected to the same Mid-Tier? And I'm a little confused about the "opens another window and logs into mid-tier for another application". Once you're logged into the Mid-Tier with credentials you wouldn't "log in again" - which is probably the base of your problem. You're basically logging out of one set of credentials and logging in with different set - toggling between the two. Are these two completely separate systems that should not be connected? i.e. why did you choose to use one Mid-Tier for two servers if they share no common authentication? -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: Friday, May 20, 2011 07:15 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. David what about the following scenario, User opens a window and logs into Mid-Tier for a specific application, then opens another window and logs into mid-tier for another application with a "Different" ID. This way they can work on issues simultaneously. Issue we encountered is that the second login session overrides the first and now the user credentials for second application are passed to first. What are your thoughts on this? Rafael -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, May 13, 2011 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. Correct. You can easily open up multiple records at the same time. This has been true since the inception of the Mid-Tier, so it should be completely possible on AR System 7.1.00. In fact, it'd be interesting to hear how you're avoiding it, since the fact that multiple windows open when using the product was feedback we received that led to a change in AR System 7.6.04 that keeps multiple windows from opening (although it too allows multiple windows to be opened if you hold down the Shift Key when navigating). -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, May 13, 2011 08:25 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. Chris, Are you saying that you are having trouble with your users having more than one window open?....shouldn't be an issue from the same source, if they have a button that opens the form in question in a new window, then open another.....I guess I'm not understanding where this is an issue even for 7.1.... -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Friday, May 13, 2011 8:33 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier and opening several windows for a single logon session. Hello fellow Listers, We have been trying to figure out a way, in the Mid-Tier to allow our users the ability to open several windows at the same time via a single login session. I heard there is now a way to do this with the latest version of the Mid-Tier. We are currently using version 7.1 and to date we have not been successful. Roughly 50 percent of our users opens two Windows clients at the same time and cut and paste from one a current inventory record on one window to a new record on another window, all day long, which represents about 75% of their daily workload. Before we can go totally all web-only we need to have this ability. Like I said we are currently using 7.1 but are holding off on upgrading to 7.6.4 until we can confirm that the latest version of the Mid-Tier has the ability to open several windows at the same time via a single login session. Can anyone here either confirm or dispute that? Christopher Pruitt HP Enterprise Services Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team +1.972.605.7702 office | christopher.pru...@hp.com ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. 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