Yes, it work. This is the correct solution.
Thank a lot. Davide >----Messaggio originale---- >Da: pri...@ptd.net >Data: 9-giu-2011 15.51 >A: <arslist@ARSLIST.ORG> >Ogg: > >Maybe in the filter you have to find the people with Corporate ID, set the >return to $NULL$ if no matches found. > >Then have a filter with a (slightly) higher firing order to do a set field >to the default ID and Person if the person field is NULL. > >As long as they are both set fields, they will fire in the same filter >phase. > >On Thu, 9 Jun 2011 15:34:12 +0200, "team.rem...@libero.it" ><team.rem...@libero.it> wrote: >> Hi. >> >> I crated a web service trought IncidentInterfaceCreate to create an >> incident >> in Help Desk. It work and i send a field custom 'Corporate ID' and a >custom >> >> filtre find the people with Corporate ID. >> >> I would like that when the 'Corporate ID' sending to the web service is >not >> >> present in the People then a filter (or other ...) get a default >'Corporate >> ID' >> for a person 'Generic'. >> >> Seems a easy think, but i don't find the solution. >> >> ARS Remedy 7.1 >> Service Desk 7.0 >> >> Thank's >> >> David. >> >> >_______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
