We are still on ARS 7.5 patch7, ITSM 7.6.0 p1 with best practice views and web only users. The Incident Management Console takes 2 seconds or less to load and about 2 seconds to open individual ticket. I noticed that the IM Console takes twice longer to load in Remedy User . Have you go through Performance Tuning for BSM to tweak MT?
________________________________ From: "Chowdhury, Tauf" <tauf.chowdh...@frx.com> To: arslist@ARSLIST.ORG Sent: Sun, June 19, 2011 5:52:47 AM Subject: Re: midtier itsm screen load times average time ** We're on 7.6.04 and seeing similar times but we are on Classic View so it you can add a second for the redirect. The consoles really depend on how many requests are in the queue upon loading and what the default filter settings are. Ours are set to not show closed requests and then it's really up to the user. -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of patchsk Sent: Sat 6/18/2011 7:53 PM To: arslist@ARSLIST.ORG Subject: midtier itsm screen load times average time We are on ITSM 7.6.03. We are seeing on the web New Incident, Search Incident, New Change, Search Change screens on average are taking 4 sec, this is after a complete midtier caching and user browser caching ( user already opened the screens few times before we take the time measurement). Incident Console, Change Consoles are taking 8 sec to load. Can others using ITSM 7/7.6.03/7.6.04 provide average times that they are seeing in their system. So that I can see if our performance is too slow or this is what others also seeing. I went through the BMC benchmark manual, but I am more interested to here from real users. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ________________________________ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
