2 questions: How many CPUs are allocated to the VM? What version of VM software are you using?
Rick On Jun 27, 2011 2:30 PM, "Reiser, John J" <john.j.rei...@lmco.com> wrote: > Hello Listers, > ARS 7.6.03 > MS 2003 Enterprise > MS SQL 2005 (remote) > Total home grown system. No OOTB modules. > > > I have a real stumper here. It even has BMC scratching their heads. > I have a production system that is experiencing cpu overload that runs up to 99 in the processes and sits there. > The ARSystem server is virtual machine. We thought maybe it was a MS "Patch Tuesday" issue and we removed the 10 recent MS patches one at a time and restarted the machine each time. The problem still exists after the arserver service starts. Sometime immediately and sometimes it will sit for 1- 20 minutes before it starts to hog the CPUs. > To eliminate any other OS and file system issues we grabbed a two week old backup image of the server and restored it. > The system came back ok for a short while and then started to lock up the CPU again. > Working with BMC I set the logs on and restarted. We saw the system jump to 100% within a minute and captured a 10MB arsql.log file. > It can force the overload at anytime by firing filter workflow with a notification action in it. > I disabled this one filter but the system still loaded up. I added a Filter that ran a 0 and the only action was Goto 1000 to jump all Filter actions that fired on the change of the Status field in question. > Still no joy. > I've disabled every piece of Notify workflow. That worked the best and kept the system alive for longer stretches but we can't run a system that way. > > I've come to the realization that there may be corrupted information in the DB object tables and I wanted to get some feedback. > Using rrrChive I can pull a copy of every form's data since, say, two weeks ago. Then have the DBA restore the entire system from that date. After the restore I would use rrrChive to reload the two weeks' data (Modified date' > "06/11/2011") and hope for the best. > > Any workflow that was changed in the last two weeks is negligible and could be recreated/updated as needed. > > Do you think this is a viable solution? > When I asked the BMC tech if I could dump the T,H & B tables ; restore the db and reload the T, H & B tables he reminded me that the arschema and other meta tables would probably be out of synch. > That's when I thought of using rrrChive. > > Sorry to be so long winded but I need to get this back online, BMC can't find anything in the logs and I don't want to lose the tickets we've taken in the last week. > > > > > --- > John J. Reiser > Remedy Developer/Administrator > Senior Software Development Analyst > Lockheed Martin - MS2 > The star that burns twice as bright burns half as long. > Pay close attention and be illuminated by its brilliance. - paraphrased by me > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
