Hello,

If i remember correct (and list please correct, if wrong), Since your
configuration is 
Remedy 6.3
Windows Server 2003
Oracle 10g
------------- you need a 9i client to connect to 10g for 6.3 ARS.
------------- with the ar.conf, your database client/home needs to point to
9i


Installation the 9i client,
- test connecting to the 10g db with the client only
- then modified to ar.conf
- try starting up the arsystem


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