Lyle, If your people will have network access -- you may consider Kinetic Request. It allows you to build the "exact screens" you want (with all the chewy goodness of iPad styling). And - a sort of nice feature -- is it will work with your existing ITSM (no need to upgrade ARS etc...).
Also - no user licenses for Kinetic. Also -- also -- also .... Call me if you want to chat. BTW - you may be interested in our newest application (not yet generally announced) - perfect for those techs who are in the field... (again - contact me direct for info). -John On Jul 7, 2011, at 7:16 PM, Lyle Taylor wrote: ** Hi All, We are actively looking for a mobile client solution to connect to our ITSM 7 (ARS 7.1) suite for Incident, and optionally Problem, Management. Our primary interest is in a client that will work on the iPad. Either a native app or web interface would be acceptable. Compatibility on other mobile devices (e.g., iPhone, Android devices, etc.) would be a plus. The primary goal is to enable deskside tech support agents to easily update and resolve tickets while they are in the field. If your company provides a solution in this arena, or you are aware of a company that provides such a solution, please contact me directly by e-mail at tayl...@ldschurch.org. Thanks, Lyle Taylor NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ -- John Sundberg Kinetic Data, Inc. "Building a Better Service Experience" Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
