User tool is Remedy 7.5 patch 6. AR System is 7.5 patch 6 CMDB version is 7.6.00 patch 1
When in modify mode Requisition ID and Order ID are enabled (on the Financials Tab). However the fields are greyed out and they cannot be searched against when in search mode (without using advanced search). The following action is run in the active link log whenever you go to search a computer system: <ACTL> Checking AST:SHR:SetReadOnly_012_RequisitionIDAndOrderID (12) <ACTL> -> Passed qualification -- perform if actions <ACTL> 0: Set Characteristics <ACTL> For field -- Requisition ID (263000017) <ACTL> Change field to read-write <ACTL> 1: Set Characteristics <ACTL> For field -- Order ID (260300004) <ACTL> Change field to read-write <ACTL> Checking AST:SHR:CalcBookValue_080_SetDefault (80) <ACTL> -> Failed qualification <ACTL> Checking AST:SHR:CalcBookValue_081_CallGuide (81) <ACTL> -> Failed qualification <ACTL> Checking AST:SHR:ButtonsOnDialogFinan_101 (101) <ACTL> -> Passed qualification -- perform if actions <ACTL> 0: Set Characteristics <ACTL> For field -- ViewPR_btn (350100029) <ACTL> Change field to visible <ACTL> Change field to disabled <ACTL> 1: Set Characteristics <ACTL> For field -- z3Btn_AddCost (301513800) <ACTL> Change field to visible <ACTL> Change field to disabled <ACTL> 2: Set Characteristics <ACTL> For field -- ModCost (350127002) <ACTL> Change field to visible <ACTL> Change field to disabled <ACTL> 3: Set Characteristics <ACTL> For field -- DelCost (350127003) <ACTL> Change field to visible <ACTL> Change field to disabled <ACTL> 4: Set Characteristics <ACTL> For field -- Create Depreciation Button (350100016) <ACTL> Change field to disabled <ACTL> 5: Set Characteristics <ACTL> For field -- View Depreciation Button (350100028) <ACTL> Change field to disabled <ACTL> 6: Set Characteristics <ACTL> For field -- Show (270002019) <ACTL> Change field to visible <ACTL> Change field to read-only <ACTL> /* Tue Jul 12 2011 17:25:28 */ <ACTL> Stop active link processing - On Gain Focus This is the end of the al log. As you can see the following is run: <ACTL> Checking AST:SHR:SetReadOnly_012_RequisitionIDAndOrderID (12) <ACTL> -> Passed qualification -- perform if actions <ACTL> 0: Set Characteristics <ACTL> For field -- Requisition ID (263000017) <ACTL> Change field to read-write <ACTL> 1: Set Characteristics <ACTL> For field -- Order ID (260300004) <ACTL> Change field to read-write And afterwards the fields are not set back to read-only. So in theory the fields should be read write? Am I missing something like a role or permission that is causing it to be greyed out? Anyone encounter this before? Thanks, Sean _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
