There is a limit of the number of people within an assignment group based on a character field that contains a list of all usernames in the group, so it varies by the length of your user's login names rather than the number of users.
We have run into that because we have a requirement that our business users need access to actually view the Change Requests that they are approving. I tried making the data that appears on Approval Central more detailed, but it was insufficient so instead we set up groups called "Business Approvers" and "Business Approvers 2" that our non-I.T. approvers are put into and set up as Support Staff. For actual support, I would think that you would definitely have to do round robin if you've got more than twenty or so people in that group (although even twenty is kind of pushing it in my opinion.) Since my large groups are never assigned anything, it's just there to meet the system's requirement that people with access to the system are support staff, and support staff have to be in groups. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Thursday, July 14, 2011 3:26 PM To: arslist@ARSLIST.ORG Subject: Assignment groups - sizing ** What is a "normal" size for an assignment group??? I am thinking < 20... Do people have any assignment groups > 100 members. And if so -- how is that working? Are you putting it into a queue -- and let anybody pull it out -- or are you assigning it to an indiv in the group? Thanks in advance, -John -- John Sundberg Kinetic Data, Inc. "Building a Better Service Experience" Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com<mailto:john.sundb...@kineticdata.com> 651.556.0930 I www.kineticdata.com<http://www.kineticdata.com/> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
