Unisys is looking for Architects with strong BMC Remedy ITSM and SaaS expertise (position is virtual) – please contact Valerie Cummo at valerie.cu...@unisys.com for further discussion
BMC ITSM SaaS Incident/Problem Management Architect BMC ITSM SaaS Change/Configuration Management Architect BMC ITSM SaaS Service Request Management Architect Location of these roles: Virtual – Home Based (your home office) Day to Day Work As the Architect for ITSM7 Service Desk (Change and Configuration Management, Service Request Management, or Incident/Problem Management) application, the candidate will architect global technical solutions for all functionality that involves components of the BMC ITSM7 system, especially those around the BMC Remedy Action Request (AR) System. The candidate will collaborate with other functional and technical teams to ensure all ITSM7 functionality is correctly described and deployed. Strong knowledge of Remedy applications, libraries and components is needed in order to translate business and offering requirements into technical architectures that can be seamlessly integrated into the overall production infrastructure Key Responsibilities • Technical architect for all ITSM7 related solutions, including understanding and documenting the full Unisys AR System architecture • Primary point of contact for overall AR System architecture and functionality; have a full understanding of how hardware, AR System, database and all other BMC applications are related and dependency impacts of any changes or updates. • Architecture and design of major software products critical to the Remedy AR system and ITSM7 solutions • Apply advanced technical knowledge in multiple areas to understand and improve current architecture design. • Work with peers in other groups to define ITSM7 architecture and deployment standards and best practices to control, enhance and improve overall system stability and availability • Assist with integration of Remedy AR System and ITSM7 architecture strategy with other technologies and methodologies • Assist with B2B integration of ITSM7 components with internal and external clients • Interact with BMC and internal teams to help solve critical deployment and architecture issues. • Partner with offering architects to produce detailed conceptual and logical architectures that meet all business and technical requirements provided • Collaborate with build engineers to produce detailed physical architectures that will lead to timely and successful deployment of ITSM7 related systems • Completes assigned activities within schedule • Assist with client issues, and with RFI/RFPs as needed • Ability to create detailed conceptual, logical and physical architectures Technical and Behavioral Requirements • Must have in-depth experience with the BMC AR System architecture, including best practice design and implementation • A solid performance and tuning background is required • Minimum of 7 years experience working with the BMC AR System • Familiarity with all the components of the BMC ITSM7 application set • Familiarity with BMC Remedy AR System administration, including all aspects of best practice architecture design, Remedy performance and tuning skills, and in-depth AR System server configuration • Conversant in the related SLM and SRM components. • Knowledge of ITIL will be a great advantage • Formal BMC ITSM7 and AR System training an advantage • Some exposure to BMC ITSM 7.5 or 76 • Excellent analytical and troubleshooting skills • Very good communication skills • Ability to deal with partners and peers located worldwide • Bachelor’s degree with focus of applied sciences or engineering from leading institutes Contact: Valerie Cummo Global Recruiting Unisys 407-859-4230 valerie.cu...@unisys.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
