I was requested to post this job opportunity by the below listed individual. The customer is using Version 7.6.04 SP1 and is located in Stafford, Va area.
Please contact directly and do not respond to this email. BMC Remedy Administrator Us Citizenship required. WILL be processed for DoD SECRET clearance. Active security clearance preferred. The Remedy Administrator will be responsible for the implementation and sustainment of the entire suite of applications within Remedy 7.6 ITSM (Incident Management, Problem management). This includes planning, installation, configuration, testing, implementation, upgrading, patching, end-user training, and support of all Remedy based AR applications. Duties and responsibilities . Perform tool administration for Remedy 7.6, ITSM modules and CMDB. . Support installation, configuration and maintenance of the development, test and production environments. . Maintain and troubleshoot Remedy system issues. . Contact Vendor customer support for all issues requiring tier two escalation. . Review vulnerability scans and take necessary actions to remediate findings . Apply product fixes, patches and configuration changes to support the business process. . Coordinate with module owners and vendor to install ARS and ITSM components. . Support the development of reconciliation and normalization rules to populate and maintain the CMDB. . Provide subject matter expertise on BMC Remedy to the Command. Qualifications . 1+ years with BMC Remedy development and administration. . Knowledge of SQL Server is a plus. Strong analytical and creative problem solving skills to resolve and document highly complex software and process issues . Strong leadership and collaboration skills to guide and mentor the work of less experienced personnel on the Service Desk . Strong interpersonal skills to interact with senior customers, management and team members . Strong communication skills to interact with team members and senior support personnel . Ability to synthesize broad and narrow concepts of high complexity and use them to meet company objectives . Ability to work both independently and as part of a team Point of Contact Scott Starsman Director Defense Systems, Avineon, Inc. (757)232-7043 sstars...@avineon.com http://www.avineon.com/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"