Guess that would make sense if we were being replaced by Chickens. ----- Original Message ----- From: "Axton" <axton.gr...@gmail.com> To: arslist@ARSLIST.ORG Sent: Friday, August 12, 2011 5:41:12 PM Subject: Re: ARS 7.6.04 -- Installers (in general)
It seems the goal is to make it easy enough a chicken can click the button. There is a balance between form and function. From one extreme to the other it seems things have gone. I too miss the command line installer. "Meyer, Jennifer L" <jennifer.me...@nc.gov> wrote: >Those command-line installs are really nice, but I think BMC is moving toward >GUI-based installers to look and feel more like MicroSnark products for those >unfamiliar with command-line environments. > >Jennifer Meyer > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch >Sent: Friday, August 12, 2011 4:52 PM >To: arslist@ARSLIST.ORG >Subject: Re: ARS 7.6.04 -- Installers (in general) > >Whatever happened to the good old (Unix) installs where you filled in the >prompts as they came up - I know I'm old (fashioned) but I really don't need >fancy - I need functional. I also don't really care for the computer doing my >thinking / checking for me. I find it doesn't always properly interpret what >I'm looking for / need. > >We don't do installs everyday - but we do have to support the products >everyday - better QA on the product would be preferred over worrying about >installs. But then again, I'm usually a bit off the beaten path. > >----- Original Message ----- >From: "David Easter" <david_eas...@bmc.com> >To: arslist@ARSLIST.ORG >Sent: Friday, August 12, 2011 1:19:09 PM >Subject: Re: ARS 7.6.04 -- Installers (in general) > >** > > >Patrick (and others), > > > > Snarkiness aside, could you elaborate more on the thought of “ creating your > installers so they are not ALL or nothing? “ > > > > The current direction – based on feedback from the majority of BMC customers > – is that customers do desire a consolidated installer for a solution. The > requests have been to reduce the number of installers (as we did in AR System > 7.5.00) and to create a method to install an entire solution through one > installer (as we did with the Pre-configured Suite Stack Installer in 7.6.x). > The next evolution for the ITSM Suite is what the Cloud Service Management > (CSM) solution has done where there is an Install Planner that combines > multiple components as well as enabling remote installation across several > machines. The Install Planner does allow you to install sub-portions of the > solution on appropriate systems – e.g. Install just the Mid-Tier on one > machine or install just AR System/CMDB on a different machine, etc. > > > > The areas that we do need to improve would therefore be more around: > > > >1. Ensuring that the installation runs successfully. Our perception >is that a customer would be willing to wait an additional 20% longer for an >install to complete if they had a near 100% chance of success. In other >words, it’s better to have one successful install take 8 hours than it is to >have to redo a 4 hour install 3 times. > >2. Ensure that if there is a failure, that the system immediately >identifies it as a fatal situation either to the product being installed or a >product to be installed in the future. > >3. In addition, if there is a failure, enable the install to continue >from near to the point it failed rather than having to start over from scratch. > > > >Assuming that these are addressed – would you still desire to have individual >installers for all the products in a solution? Or would addressing the above >remove the need for your granular “baby-sitting” of the install and thus >enable you to press the ‘go’ button and walk away. > > > >Is there anything else around the installer that would be critical on your >list of needs to have full confidence in the installer – both for fresh >installs and for upgrades? > > > >Note that this is an informal conversation, so while I appreciate the >feedback, the process of submitting RFEs would still need to be followed if >there are any specific enhancements that one would want to be formally tracked >and responses provided. > > > >-David J. Easter > >Manager of Product Management, Remedy Platform > >BMC Software, Inc. > > > >The opinions, statements, and/or suggested courses of action expressed in this >E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary >participation in this forum is not intended to convey a role as a >spokesperson, liaison or public relations representative for BMC Software, Inc. > > > > >From: Action Request System discussion list(ARSList) >[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi >Sent: Friday, August 12, 2011 07:25 AM >To: arslist@ARSLIST.ORG >Subject: ARS 7.6.04 -- Installers (in general) > > > >** Now I know I am not the Remedy Engineer designing these applications or >their installers, however ""I have a thought!"" > >BMC: Would you all consider creating your installers so they are not ALL or >nothing? Maybe make the installer so that it asks what you want to install, >then another box that says force (otherwise it checks to see if it is already >successfully installed already). > >The only reason I say this is one simple reason.. if the installer takes up to >12 - 24 hours to run, and you do not have direct access to he server itself >(its console).. then your like me.. > > I login to a windows box co-located and do a CygWin or Reflection X and call > the display back.. but if you have ANY form of security, then the an idle > console (terminal service) is a kick off after so long.. 1 hour usually.. >This is a frustrating to run an install of ITSM 2-4 times to make sure it >finished. When if it had the checks or stages of some kind, then you would not >have as much work to do, and you can continue where you left off.. > >Just wondering.. > > >-- >Patrick Zandi >_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend >WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > >________________________________ > >E-mail correspondence to and from this address may be subject to the North >Carolina Public Records Law and may be disclosed to third parties by an >authorized state official. > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
