Oh I have the fields and AL's backed up ( I have no faith in Remedy engineering) so it's not like I just lost a ton of work. But why can't BMC follow their own philosophy of merging forms on an upgrade instead of overwriting? I wish that they would actually test their installers across all of the options that they provide. It seems that if the installer installs then it passes QA. Why don't they do an UPGRADE with the installer to make sure that it works like they say that it should. The 7.5p2 upgrade had was set to overwrite Infrastructure Change and unfortunately I had some customized character fields on that form so I lost the data that was in those fields. Just one of the many reasons that I do not trust BMC's install packages.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood Sent: Saturday, August 20, 2011 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: Approval Central 7.6.04sp1 ** I always like to create a form -- call it, "The Parking Lot" or whatever. Every custom field I add to any form in the system gets copied to the parking lot. You can organize it by parent form with boxes or page fields, etc and you can add the parking lot to the associated workflow. You could also add an attachment field to store parent-form view-defs if you think it's needed. That way, when the update/patch creams some custom work, at least I still have an in-system backup I can copy/paste from. A bit kludgy, but It's turned major headaches into minor ones before. I don't know if this would scale to a heavily customized system, but there are a bunch of techniques people use to CYA and this is just one. -JDH On Sat, Aug 20, 2011 at 11:32 AM, Tommy Morris <tommy.mor...@radioshack.com> wrote: ** Just as an FYI, the Approval Central form is masked to overwrite not merge in the upgrade script. I just upgraded from 7.6p3 to 7.6.04sp1 and all of my custom fields are gone, granted they were just buttons but that's not the point. And no its not that the fields were just removed from the view they are gone and so are their active links. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
