I confirmed same is true on our system - you may want to open a support issue.
It took me a while to find 2 emails processed within same poll interval, since we don't have that many incoming as you showed below. I guess you could change the default order on the AR System Email Messages form but that could affect outgoing email processing. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reahard Mark - mreaha Sent: Monday, August 29, 2011 3:40 PM To: arslist@ARSLIST.ORG Subject: Re: Email Engine processing order of incoming messages Andrew, We are using MAPI. We tried changing the sort order in Outlook, but it's still processing Last In First Out. Here are the steps we followed in Outlook. 1. On the View menu, point to Arrange By, and then click Custom. 2. Click Sort. 3. In the Sort items by box, set it to Received and clicked the radio button for Ascending. I ran some tests through to submit 5 entries and they were created in the exact opposite I sent emails. Then we cycled the email engine and ran the tests again. The results were the same. Thanks, Mark Reahard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Friday, August 26, 2011 7:24 PM To: arslist@ARSLIST.ORG Subject: Re: Email Engine processing order of incoming messages ** Is that using MAPI? I'm not sure Remedy is the cause here, e.g if using outlook the newest received email is always at the top of the display table - perhaps the solution is to change the default sort in the email client you are interfacing with? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reahard Mark - mreaha Sent: Friday, August 26, 2011 5:14 PM To: arslist@ARSLIST.ORG Subject: Email Engine processing order of incoming messages Hello All, While testing incoming email submits I noticed the email engine was processing the emails last in first out. Unfortunately ,this is causing my data to be out of sync. I need them to be processed first in first out. I've looked through the Email Engine Administering guide, but don't see any configuration parameters that look like they would affect the order incoming email messages are processed. I'm hoping someone knows something I'm overlooking or an undocumented feature. I did a quick report from the AR System Email Messages form that shows 10 email submits. You can see they were created in the opposite order they were received. Date Received Create Date: -------------------- ------------------------------ 8/26/2011 4:49:08 PM 8/26/2011 4:49:30 PM 8/26/2011 4:49:07 PM 8/26/2011 4:49:30 PM 8/26/2011 4:49:07 PM 8/26/2011 4:49:30 PM 8/26/2011 4:49:06 PM 8/26/2011 4:49:31 PM 8/26/2011 4:49:06 PM 8/26/2011 4:49:31 PM 8/26/2011 4:49:06 PM 8/26/2011 4:49:31 PM 8/26/2011 4:49:05 PM 8/26/2011 4:49:31 PM 8/26/2011 4:49:05 PM 8/26/2011 4:49:32 PM 8/26/2011 4:49:04 PM 8/26/2011 4:49:32 PM 8/26/2011 4:49:04 PM 8/26/2011 4:49:32 PM I've also looked at the data on the form the email submits are submitting to and they're in the same order as the AR System Email Messages entries. We're running AR Server version 7.0.01 Patch 009 AR Email Engine version 7.0.01 Patch 011 - We're using MAPI for incoming mail Thanks in advance, Mark Reahard ************************************************************************ *** The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank You. ************************************************************************ **** The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
