In the AR System Email Mailbox Configuration form the outgoing mailbox is set to Reply with Entry – Yes. Because other submissions require a reply, I cannot change this to No. So I am look for a way to override this on a email by email basis.
Thanks Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, September 08, 2011 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: Override Email Reply ** What are the conditions of that situation.. And what did you do to configure the email response when an email template is received? Joe From: Brittain, Mark<mailto:mbritt...@navisite.com> Sent: Thursday, September 08, 2011 12:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Override Email Reply ** Hi All, My email server is configured to send a reply when an email template is received. However I have a situation where a reply should not be sent. Is there something that can be put in the template to override the reply? Maybe something like Result Template: None ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite – A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
