My previous reply's remarks are specific to my current employer however the situation was very similar at the previous two before that. This is not an isolated circumstance. What has changed between then and now is the power, connectivity, cost and saturation of the devices (my Mother and Father in-law have smart phones).
I have been singing the "mobility is standard these days" song as loud as I can. I am sure they hear it, it just might take some time for it to materialize (how much time do they have though?). I am optimistic that the Aeroprise acquisition was part of the process (remember when we paid separately for Remedy Web, Approval Server, DSO, Flashboards). As you said if they do not adopt mobility as standard then it is one more (large in some cases) factor in situations like the one Robert is in from the "SDE versus ARS" thread earlier this morning. It does seem odd that over the last year there has been a huge increase in articles, blog posting, webinars from BMC about how social and mobile are where it is at; it is wonderful, get on board (with pay for it in the fine print). Obviously there are costs to making such changes and there is probably already a long list of enchantments/features that are reviewed in each release cycle. If mobility is important to your organisation write your Congressman, I mean your Account Manager or submit your RFE. They need to see if there is demand. Jason "A computer once beat me at chess, but it was no match for me at kick boxing" -- Emo Philips On Wed, Sep 14, 2011 at 12:49 PM, strauss <stra...@unt.edu> wrote: > ** > > You’ve got that right about adding components at additional cost for mobile > clients is a non-starter. We tried that once with Alarmpoint (through BMC) > – spent a lot of money with absolutely no return on it whatsoever, and it > won’t happen again. Support for mobile clients has become a base > requirement, not an add-on, and will end up driving sites to other vendors > that provide such access tools OOTB.**** > > ** ** > > John is accurate on his correction to my statement, made in a hurry, which > I missed earlier; my point was that mobile browsers aren’t that much worse > than the desktop ones when it comes to working “properly” on mid-tier, or > BOXI for that matter (fighting analytics all afternoon after being defeated > by SLM Dashboards this morning). At least the desktop browsers don’t try to > capitalize your entries – I think that is the text messaging utility > bleeding over onto the browser on iStuff; my HTC 3D android phone browser > does not do it, and gets in and out of the Kinetic service catalog properly. > **** > > ** ** > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ **** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller > *Sent:* Wednesday, September 14, 2011 2:17 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Has anyone used the browser on IPAD for Remedy > applications?**** > > ** ** > > ** You're a fanboy. :-p (you can hit me in the arm in person next week > for that comment) > > > I agree that the interface for small form factor devices (phones) has to be > different than the desktop UI. Maybe not so much with an iPad or 10 inch > tablet? We also have Citrix which makes Remedy usable on my Droid X but > because the forms are designed with larger screens in mind there are limits > to productivity (it takes a lot of scrolling to use). It works well enough > where I can respond to ticket before it escalates though. :) > > I think what some of us have been hoping for is the ability to design that > interface using Remedy views and Mid Tier; eliminating the need to purchase > more product (capital expense, annual support, more servers). This would be > good enough for some (us for example). We have looked at Aeroprise, Mobile > Reach, Navara many times over the years but we never get approval. We even > tried a POC with a Cisco partner to use VoIP wireless phones and web service > calls from their appliance to Remedy. > > We have a number of use cases where mobility would help but when it comes > down to it our hospitals, clinics and corporate offices are filled with > computers that have a browser. Our site support folks are told to just find > an open machine. Mobility would be helpful but not enough to justify another > product. The other side of the coin, is mobility helpful enough to justify > the AR development work and maintenance? Often times our Remedy team's > developer and support resources are considered cost free so it would most > likely be justified. > > Certainly some businesses need offline capabilities, mobile-centric > security controls and the other features these solutions provide so there is > still a market for these fine products. > > Jason**** > > On Wed, Sep 14, 2011 at 11:06 AM, John Sundberg < > john.sundb...@kineticdata.com> wrote:**** > > ** **** > > ** ** > > I know this will sounds simple but.**** > > ** ** > > 1) In Kinetic -- Create an event on the "login button" on the login page to > lowercase the ID before submit.**** > > ** ** > > 2) Fast/List thread crashing is an ARS issue -- sorry I can't help with > that.**** > > ** ** > > 3) Enjoy!!!**** > > ** ** > > ** ** > > ** ** > > Kinetic should work just fine with your iCrap devices - as long as Kinetic > client has a web connection to the Kinetic Request server.**** > > ** ** > > AND -- it should work with your iPalm and iBlackBerry too.**** > > (same caveat)**** > > ** ** > > ** ** > > ** ** > > BTW - I don't think this is the correct phrase:**** > > The browsers simply don’t support the mid-tier,**** > > ** ** > > it should be:**** > > The MID-TIER simply don’t support the browsers,**** > > ** ** > > ** ** > > (I suspect Apple, etc... have never heard of MID-TIER -- and as such -- > could "never" build a client to support MID-TIER, they are tasked with > building a "standards based client" -- indirectly "supporting" everything) > **** > > ** ** > > ** ** > > ** ** > > Regardless of all of the above. **** > > ** ** > > I think the "right approach" is to build forms/processes etc... that are > optimized for the client type. Again, Kinetic can build any screen strategy > you want -- therefore it is the perfect approach for your mobile needs :)* > *** > > ** ** > > ** ** > > As - you do not have that style of control with MID-TIER -- you are "shit > out of luck".**** > > ** ** > > ** ** > > ** ** > > ** ** > > ** ** > > ** ** > > -John**** > > ** ** > > ** ** > > ** ** > > On Sep 14, 2011, at 10:10 AM, strauss wrote:**** > > > ** **** > > We have had little luck with the iPad (or other iCrap or android devices) > as clients to ARS 7.6.04.01+. The browsers simply don’t support the > mid-tier, but then, the “fully supported” browsers have more than their > share of problems as well (IE especially 9, Firefox 6 and Safari) and my > mid-tiers has BMC band-aids all over them. We have no iPads to test with > but the University Bookstore has demos we have tried to use. If you get far > enough into mid-tier the lack of Flash kills you in ITSM, and you can’t > logout (Safari and Chrome can’t do that anyway without a hotfix). The iPad > has an annoying habit of capitalizing your login name, which has caused us > problems when trying to use Kinetic Request 5 against the 7.6.04.01 server > which uses AREA to authenticate. You can enter a request if you force the > login to the correct case so that it will find your customer record, but > when you logout the AR server has fast and list thread crashes! Since > neither Kinetic nor BMC has been any help on that one, we tell people who > ask about using an iPad to keep using their desktops or laptops instead.** > ** > > **** > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ **** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jaffaree, Shamhoon > *Sent:* Wednesday, September 14, 2011 9:46 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Has anyone used the browser on IPAD for Remedy applications?*** > * > > **** > > ** **** > > Hi ,**** > > We are trying to use Remedy applications (developed in house) on IPAD > thru the browser, but some of the functionalities don’t work such as menu > selections, if anyone has tried it and did a workaround please update me.* > *** > > Thanks**** > > *Shamhoon Zenath Jaffaree***** > > Application Architect (Remedy)**** > > Dow Jones & Company**** > > Office:609-520-5890**** > > shamhoon.jaffa...@dowjones.com**** > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > ** ** > > --**** > > *John Sundberg* > * > **Kinetic Data, Inc.* > *"Building a Better Service Experience"* > *Recipient of:***** > > *WWRUG10 Best Customer Service/Support Award***** > > *WWRUG09 Innovator of the Year Award***** > > john.sundb...@kineticdata.com > 651.556.0930 I* *www.kineticdata.com**** > > ** ** > > ** ** > > ** ** > > ** ** > > ** ** > > ** ** > > ** ** > > ** ** > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
