Hi all,

I need help with a web service that we are trying to consume within 
Remedy. We were able to load the WSDL fine (after multiple attempt and 
corrections).  But when we try to consume it, it fails with the error 
org.xml.sax.SAXException: Bad envelope tag:  Body

But the same WSDL runs perfectly fine in SoapUI. 
I have the pluginserver in debug and all I got is the following below. 

We do have a ticket with BMC, but since for them this is a 3rd party 
publishing the web service they can provide more then best effort....  Any 
one out there that knows a whole lot more then I do on web service has any 
idea what the heck is wrong here.  Could this be a Java issue? Apache? 

The team publishing the WSDL has no clue either since it is working 
outside of Remedy.

We are running 
ARS 7.5 patch 007
Apache/Tomcat 6.0.26
OS Win 2003

Any help would be greatly appreciated


**************************************************************************************

Remedy 

2011-09-14 14:53:39,685 INFO  [pool-2-thread-3] 
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - 
<ARSYS.ARF.WEBSERVICE>Input Env = <soapenv:Envelope xmlns:soapenv="
http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd="
http://www.w3.org/2001/XMLSchema"; xmlns:xsi="
http://www.w3.org/2001/XMLSchema-instance
"><soapenv:Header><ns1:AuthenticationInfo soapenv:actor="" 
soapenv:mustUnderstand="1" xmlns:ns1="urn:testwebWS">
 <ns1:userName>user</ns1:userName>
 <ns1:password>****</ns1:password>
                                                <ns1:authentication/>
                                                <ns1:locale/>
                                                <ns1:timeZone/>
 </ns1:AuthenticationInfo></soapenv:Header><soapenv:Body><ns1:opCreateTEST 
xmlns:ns0="urn:urn:testwebWS" xmlns:ns1="urn:testwebWS" xmlns:xsd="
http://www.w3.org/2001/XMLSchema"; xmlns:xsi="
http://www.w3.org/2001/XMLSchema-instance";>
                <ns1:ProjectNumber>11</ns1:ProjectNumber>
                <ns1:Description>this is the blah blah for 
description</ns1:Description>
                <ns1:Subject>This is the subject of this 
test</ns1:Subject>
                <ns1:Initiator>ABCCDF</ns1:Initiator>
                <ns1:Category>Category whatever</ns1:Category>
                <ns1:HourEstimate>1075.00</ns1:HourEstimate>
</ns1:opCreateTest></soapenv:Body></soapenv:Envelope>
2011-09-14 14:53:39,685 INFO  [pool-2-thread-3] 
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - 
<ARSYS.ARF.WEBSERVICE>About to invoke
2011-09-14 14:53:39,763 ERROR [pool-2-thread-3] 
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - 
<ARSYS.ARF.WEBSERVICE>org.xml.sax.SAXException: Bad envelope tag:  Body


************************************************
SoapUI


<soapenv:Envelope 
xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; 
xmlns:urn="urn:testwebWS">
   <soapenv:Header>
      <urn:AuthenticationInfo>
         <urn:userName></urn:userName>
         <urn:password></urn:password>
         <!--Optional:-->
         <urn:authentication></urn:authentication>
         <!--Optional:-->
         <urn:locale></urn:locale>
         <!--Optional:-->
         <urn:timeZone></urn:timeZone>
      </urn:AuthenticationInfo>
   </soapenv:Header>
   <soapenv:Body>
      <urn:opCreateTest>
         <urn:ProjectNumber>11</urn:ProjectNumber>
         <urn:Description>this is the blah blah for 
description</urn:Description>
         <urn:Subject>This is the subject of this test</urn:Subject>
         <urn:Initiator>ABCCDF</urn:Initiator>
         <urn:Category>Category whatever</urn:Category>
         <urn:HourEstimate>1,075.00</urn:HourEstimate>
      </urn:opCreateTest>
   </soapenv:Body>
</soapenv:Envelope>

Thank you,

Pascale Sterrett
Remedy Technical Lead & Developer
Daimler Trucks North America LLC
Montgomery Park,  9th floor 
Portland, OR 97210 U.S.A

Phone:503-745-6569
Email:pascale.sterr...@daimler.com

http://www.daimler-trucksnorthamerica.com 



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