Yes, absolutely Incident and change users can manage CIs. If they have an Asset Admin/license time None, they can create records; if they have Asset user/None, they can update the CIs to which their support groups are attached.
While Asset Mgmt is an awesome application and gives you a lot of tools to manage your CIs, you don't need to purchase user licenses for it to allow users to create and update CIs. I believe the incident management user manual - or the ITSM configuration guide - covers what Asset Admin vs Asset User can do. Anne Brock Principal SC From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Monday, September 26, 2011 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Must have Asset to add CI records? ** If you have installed any of the ITSM apps then the AST forms are present. You can add AM licenses of fixed and floating to users who need to use AM functions such as contract management. For all other users you can give them the license type 'None' and they will be able to create and update CIs using the AST forms. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Wilson Sent: 26 September 2011 17:22 To: arslist@ARSLIST.ORG Subject: Re: Must have Asset to add CI records? ** Thanks. I am familiar with Core, Explorer, managing CIs, etc. That is not where I am having trouble. I am looking to manage CI data and allow some users to manage CI data through the ITSM interface. I am afraid the limitation may be the AST and related forms. It appears that you can't manage CI data with an Asset license. If that is true, it makes CMDB practically useless from Incident, Problem, and without an Asset license. On Mon, Sep 26, 2011 at 12:11 PM, Roger Justice <rjust2...@aol.com<mailto:rjust2...@aol.com>> wrote: ** Review the Atrium Core manuals. The Explorer will allow you to create and maintain CIs. -----Original Message----- From: Charlie Wilson <wilsonc...@gmail.com<mailto:wilsonc...@gmail.com>> To: arslist <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> Sent: Mon, Sep 26, 2011 11:38 am Subject: Must have Asset to add CI records? ** We have several ITSM 7.5 applications but not Asset Management. Obviously, CMDB is required for all of the apps. Is it impossible to add and modify CI data without having a Asset Management application and Asset Admin user license? We do not wish to purchase AM for we don't need any asset management features at this time. We simply want to manage configuration data. _attend WWRUG11 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
