Hi,
The AR System Historical License Usage form tracks individual user
sessions. To my experience it may not be totally accurate, but should be
so in most cases. It will create one records per user per session.
It only tracks Fixed/Floating users though.
The user-log is the best way I think.
The full version of our award-winning RRR|License tool will give you
detailed user statistics based on the user-log.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> Or use the Historical License Usage feature within AR System - again
> depending on your version. Historical License Usage was introduced in
> 7.5.00.
>
> -David J. Easter
> Manager of Product Management, Remedy Platform
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc. My
> voluntary participation in this forum is not intended to convey a role as
> a spokesperson, liaison or public relations representative for BMC
> Software, Inc.
>
> You can turn on the ARUser logging and you can look in that file or form
> (depending on your ARS version).
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Andy Wilkerson
> Sent: Wednesday, September 28, 2011 8:30 AM
> To: arslist@ARSLIST.ORG
> Subject: When did someone login......
>
> Without creating custom workflow, is there a way to tell when someone
> logged in?
>
> Andy
>
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