09-May-2011             BMC Remedy Action Request System 7.6.04 Service Pack 1 
Upgrade Procedures and Guidelines 

http://documents.bmc.com/supportu/documents/62/92/206292/206292.pdf

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
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-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy
Sent: Thursday, October 06, 2011 4:27 AM
To: arslist@ARSLIST.ORG
Subject: Upgrade from 7.1 to 7.6

Wed did alot of customizations in incident and change modules, and we need to 
transfer these customizations to the new version so we want to know what is the 
guidelines that should be taken in our considerations when upgrade and how we 
can transfer the customized permisions easily.   

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