Why p7 and not p9 or p11? Sent from my iPhone so typo's or funky words can and do happen!
On Oct 18, 2011, at 10:19 PM, Jason Lander <jason.lan...@planwell.net> wrote: > Hi All, > > I am currently performing an upgrade on a client's UAT AR System 7.1 > environment. I've barely started, and I've already hit my first snag. > > The client’s AR System 7.1 P6 Server is installed on a UNIX environment > (Solaris 10). The installation directory is /opt/remedy/product/7.0. > > When I run the AR System 7.5 P7 installer, and enter the correct AR System > 7.1 P6 Server installation directory, the next screen displays the following > error, “No features are selected to install”. > > If you go back to the previous screen and change the installation directory > to /opt/remedy/product (or any other incorrect directory) it will allow you > to continue (as it obviously thinks it is a fresh install) up until the point > where you enter the AR System Server name. After selecting the server, I > receive a different error, “The current installation directory does not match > the server installed at /opt/remedy/product/7.0. Go back to the previous > screen and change the installation location for the AR System Server you want > to upgrade.”. This error proves that the installer does indeed know that the > installation directory is /opt/remedy/product/7.0 but for some reason, it > just can’t read in the products installed for it. > > My guess is that it's due to a missing ARSystemInstalledConfiguration.xml > file from the previous install. The installer is probably trying to read in > the information from that file so that it knows what was previously > installed. Unfortunately none of the servers (not even the Productions > servers) have this so I cannot test this theory out. > > Has anyone come across this issue before? If not, can anyone supply me with > an AR System Server 7.1 ARSystemInstalledConfiguration.xml file that I can > hack (and test my theory out with)? > > Cheers, > > J > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
