If you are running on a server group, then it is a known defect.At least for 7.6.03. Seems like it is impacting 7.6.04. Did you try patch2? It was fixed in 7.6.03 patch002, so I guess it might have rolled out in 7.6.04 patch002 also if they already knew.
SW00374664 The administrative AR System server in a server group did not propagate the server objects’ time stamps (which follow) to other AR System servers on which administrative operations were disabled: Last changed Last created Last deleted As a result, the Sync Cache process in BMC Remedy Mid Tier failed. We did upgrade to patch002 and still see sometimes it takes a while to get the other servers recahce with the changes or sometimes it wont. So we started restarting all our servers after code migration as a precaution. On the midtier side some times flushing the midtier cache only does not work. We had to flush IE cache, cookies and temp files to see the new changes. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
