Dan, in your ar.cfg, you should see entries like this. Make sure the DB user name and PW are correct. Also, can your DBA verify which server the bad requests are coming from? Just make sure there are no apps outside of AR like Analytics or Dashboards that are also trying to use the account and locking out with bad entries Here's the entries in the ar.cfg Db-user: ARAdmin Db-password: YOURPASSWORDHERE
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dan Sent: Tuesday, October 25, 2011 10:42 AM To: arslist@ARSLIST.ORG Subject: Unable to connect to oracle when starting remedy Hi listers, We had an issue with our server today. The server process stopped and when trying to restart it we can't connect to the database (oracle) due to a bad username/password issue. Checked with our DBA and the oracle password had expired and was locked. Changed it to un-locked and tried to restart the server process. We are still getting the bad username/password when trying to connect to oracle. We can sqlplus into the database with the username/password combination. Is there a config file that can be updated offline to set the database password that remedy process is looking for when trying to connect? any help would be appreciated. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
