ARS 7.1p7 ITSM 7.0.3p8 Want to configure Incident Management so that who ever enters a ticket their default support group becomes the Incident Owner. There is currently only one Assignment record for Incident Owner that sets all tickets to be owned by one group . we are not running under a service desk model. I disabled that Assignment configuration record and that appears to have provided the solution - it now uses the users default Support group.
Can anyone think of another way of acomplishing this or see a problem with the configuration change? TIA Frank _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
