Listers, has anyone else found a way in the newly architected RKM 7.6.04 to determine the direct URL to a knowledge article to open a specific article in display view? Our use case is simple, users can search for knowledge and view articles by clicking on the results list. But if I have an article that I want to send to someone, we can't find a way to get the URL directly to that article to send to someone or reference within another article. This was simple in previous versions of RKM but we're having much difficulty due to the intricacies introduced with the new landing page and the fact that embedded document id in the URL are not working in giving us a way to directly open one particular article via URL. Anyone encountered? We've tried the following unsuccessfully as an example:
http://<servername>/arsys/forms/<servername>/RKM%3AKnowledgeArticleManager/Display+View/?docid=KBA00000005<http://%3cservername%3e/arsys/forms/%3cservername%3e/RKM%3AKnowledgeArticleManager/Display+View/?docid=KBA00000005> Anyone cracked this code? Nathan Aker ITSM Solution Architect McAfee, Inc. 5000 Headquarters Drive Plano, TX 75024 Direct: 972.963.7611 Mobile: 469.644.7402 Web:www.mcafee.com<http://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com> [cid:image001.jpg@01CC98BC.52E6C1F0] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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