This works on ARS 7.1 / ITSM 7.0.3 / MidTier 7.5!
Thank you Todd!!!! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Thursday, November 03, 2011 8:18 AM To: arslist@ARSLIST.ORG Subject: Re: Setting different timeout for different groups on MidTier ** You can change the web timeout on the AR System User Preference form. You will need to change the Session Timeout in Minutes setting on the Web tab for each user you want to change the timeout setting for. We set ours to 600 for our Service Center staff. If a user does not have a record In the AR System User Preference form, you can create one for them. Hope that helps, Todd Arner From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Oyefeso, Bola Sent: Wednesday, November 02, 2011 12:42 PM To: arslist@ARSLIST.ORG Subject: Setting different timeout for different groups on MidTier ** Hello everyone, On 7.6.04 Midtier, I am trying to make sure the Call Center does not time out. Has anyone done this before? Bola Oyefeso _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ------------------------------------------------------------------------ -------- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ======================================================================== ======== _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
