Hi all, We are trying to do a pop screen action on Remedy User. The following is the code sent to the user tool:
Imports System.Runtime.InteropServices Imports ARUSER Imports System.Windows.Forms Public Class RemedyAutomationClient Public Function ForwardDataToRemedy(ByVal ticketType As String, ByVal phoneNbr As String, ByVal acctNbr As String, ByVal storeNbr As String, ByVal waitTime As String, ByVal dbgOn As Boolean) As Boolean Try Dim remedy As ARUSER.ICOMAppObj_4 = Nothing If dbgOn Then 'Offset spacing below makes message box text lin up MessageBox.Show("Received the following paramters:" & Environment.NewLine & "ticketType = [" & ticketType & "]" & Environment.NewLine & "phoneNbr = [" & phoneNbr & "]" & Environment.NewLine & "acctNbr = [" & acctNbr & "]" & Environment.NewLine & "storeNbr = [" & storeNbr & "]" & Environment.NewLine & "waitTime = [" & waitTime & "]" & Environment.NewLine & "dbgOn = [" & dbgOn & "]") End If Try remedy = DirectCast(Marshal.GetActiveObject("Remedy.User.1"), ARUSER.ICOMAppObj_4) Catch exc As Exception Return False End Try If remedy Is Nothing Then Return False Else ' Handle the IVR Pop form. Dim frmIvrPop = DirectCast(remedy.OpenForm(0, "HPRemDev", "IVR Pop", ARUSER.OpenMode.ARSubmit, 0), ARUSER.ICOMFormWnd2) Dim fldIvrPopPhone = DirectCast(frmIvrPop.GetField("Phone"), ARUSER.ICOMField4) fldIvrPopPhone.Value = phoneNbr Dim fldIvrPopContactAccountId = DirectCast(frmIvrPop.GetField("Contact Account ID"), ARUSER.ICOMField4) fldIvrPopContactAccountId.Value = acctNbr Dim fldIvrType = DirectCast(frmIvrPop.GetField("IVR Type"), ARUSER.ICOMField4) fldIvrType.Value = ticketType Dim fldHoldTime = DirectCast(frmIvrPop.GetField("Seconds on Hold"), ARUSER.ICOMField4) fldHoldTime.Value = waitTime Dim fldStore = DirectCast(frmIvrPop.GetField("Store Number"), ARUSER.ICOMField4) fldStore.Value = storeNbr frmIvrPop.MakeVisible() frmIvrPop.Submit() 'frmIvrPop.Close() frmIvrPop = Nothing remedy = Nothing Return True End If Catch ex As Exception MessageBox.Show("Remedy failed open new request form. Please open service request manually") End Try End Function End Class There are active links on the form IVR Pop that either open an existing record on our Service Request form or if there are no open issues opens a new Service Request.. Opening the Service Request on a submit window works. When submitting an IVR Pop and an existing record is found the Service Request does not open but an IVR Pop record is created; if multiple records are found a list is not displayed and the record id that is returned to the IVR Pop is the first record in the result. This scenario only occurs when submitting a record and any form is maximized in the User tool. Active links perform correctly when open forms are minimized or do not fill the screen. All workflow works correctly if an IVR Pop is submitted directly on the User Tool itself and not through the dll. My question is what could be causing this? Is there a way to minimize all active forms? I don't have the option to close all forms (which does work but would impact our users). Thank You, Linda Bykowski Sterling Jewelers _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"