I would be VERY interested in hearing more on this topic. Issues like integrations to populate People and User from external sources (we use AIE and custom forms/filters), and AREA authentication to LDAP are at the top of my list. The ability to integrate and use third party products like Kinetic Survey/Request/Calendar.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Joe Martin D'Souza <jdso...@shyle.net<mailto:jdso...@shyle.net>> Reply-To: "arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>" <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> Date: Fri, 11 Nov 2011 14:35:11 -0600 To: "arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>" <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> Subject: Question about Remedy on Demand (RoD).. ** Listers, I want an end user (both user as well as admin/developer user) perspective.. I’d like to hear from those who have used the Remedy systems on site and then decided to take advantage of the possible advantages that come maybe with some disadvantages <smiles> of hosting it off premise by subscribing to RoD. I would like to get a list of those disadvantages if possible.. 1) How much of your end user experience (ability to customize and implement those customizations at will) has been fractured as a result of switching to RoD? 2) Can you implement code level customizations (Forms, AL’s, Filters, Escalations, Menus, WS’s) at all? 3) What (if any) were the limitations that you’ll were faced with? 4) Is SSO even possible with RoD? 5) Did you come across any situation where you were told, well that would be possible if you were hosting this on site but can’t be done when using RoD?? Even if you have some experience you may feel like sharing about something I haven’t listed up, I do want to hear about it. Just anything at all. I’m doing some fact finding to possibly commence some integration work for a prospective end user that has RoD, and I need to understand the scope and challenges I might be facing while attempting this.. Cheers Joe _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
