Mike,
We use ITSM 7.0.3 (SRM 2.2) so this may not apply; however, I found that
SRM was trying to use the assignment engine on every request, even though
we don't use it. This was causing the Application Pending form to have a
lot of unprocessed records. I didn't find any application configuration
settings to control that, so I ended up just disabling the one filter that
was creating all the Application Pending entries -
SRM:REQ:Assignment_RunAssignmentEngine. Of course, that might be different
for 7.6.04.
Also, Work Orders were trying to assign to individuals. There is an
application configuration setting for that ("Assignement Engine
Integration" setting under the work order "Rules" option). All the other
You should be able look at the Command field on Application Pending to get
an idea of where the rest are coming from. (and yes, they should be
clearing themselves)
Hope that helps,
Thad
On Wed, Nov 16, 2011 at 9:11 AM, Michael Burton <
michael_bur...@hotmail.co.uk> wrote:
> **
> Hi Danny,
>
> In the form field on AP, they are from:
>
> SRM:Request
> TMS:Task
> CHG:Infrastructure Change
>
> Other entries appear, but they disappear very quickly.
>
> I think you've answered my question though - they should be getting
> cleared out by the sound of it.
>
> Thanks
>
> -
> Mike
>
>
> ------------------------------
> Date: Wed, 16 Nov 2011 17:06:55 +0000
> From: danny.kell...@strategicworkflow.com
> Subject: Re: Application Pending Form
> To: arslist@ARSLIST.ORG
>
> **
>
> Hi,
>
>
>
> Depending on what you see in there, depends on what process or plugin is
> not clearing them out. Are they all the same information?
>
>
>
> Kind regards
>
> Danny
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Michael Burton
> *Sent:* 16 November 2011 16:56
> *To:* arslist@ARSLIST.ORG
> *Subject:* Application Pending Form
>
>
>
> **
>
> Hi,
>
> Quick question regarding the Application Pending form. We are currently
> having a few issues with SLM in that we can't currently rebuild any service
> targets without the whole system becoming unstable and/or crashing out.
>
> We have an open ticket with BMC and they may have found a problem in that
> our Application Pending form had over 300K entries and does not appear to
> clear/purge itself?
>
> Does anybody else have this issue and/or do you know of any other forms
> which should possibly purge themselves and would cause performance issues
> if they didn't? We are running 7.6.04 on Linux.
>
> Thanks
>
> -
> Mike
>
>
>
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
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