Also look at the Refresh on Entry Change setting for the table -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross) Sent: Wednesday, November 16, 2011 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: Auto-Table Refresh After Active Link fires
What are your settings for "Initial Row Selection" and for "Refresh Row Selection" for the table? Have you played with those settings to see if it does what you want? I have had similar issues because tables were set up a certain way by default and had to choose the "Retain Selection, No Workflow" option to keep it from happening. Thanks, Sean -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mary Dollus Sent: Wednesday, November 16, 2011 12:45 PM To: arslist@ARSLIST.ORG Subject: Auto-Table Refresh After Active Link fires Hi All! We are in the process of upgrading to ARS 7.6.04 on our prod servers; and we have locally created forms, etc. Currently we are on 7.1.0 patch 006. During testing we found a 'new' feature we'd like to workaround or disable if possible for certain tables. We have some tables in which several questions are stored and the user needs to go thru and answer before moving to another status. So, what is happening is that they highlight a row in the table, which add the question to a box above the table, they answer the question and commit it to the db by clicking on a button. When they click on the button, in our CURRENT version, their cursor remains on the row and the table does NOT refresh.. in 7.6.04 however, after each commit (clicking on the button and an active link runs) the table refreshes and they have to scroll back down to the next question in line. I've pasted info below from the Differences Doc 7.6.04 version... Is there a way to stop this Auto-refresh until they answer all the questions, without re-writing the entire process? thanks so much!!! :) Mary Dollus SAIC Remedy Developer (p.s. Hi ALL! it's been along time,, hope all is well with everyone! :)) This is from the 7.6.04 Behavioral Differences Between BMC Remedy User and Browser Clients doc This is what I think may be causing the complaint of the table refreshing and setting the rows back to the top every time they answer a question in the table. CHANGE FIELD ACTION Client Added in 7.1.00 white paper Refreshing a table field occurs when the active link action is processed. Browser Added in 7.1.00 white paper Refreshing a table field occurs after processing all active links for an Execute On condition. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
