I know they are pushed there. What I need to push it isn't pushing. I need the "work log entry" whatever it is and the "time spent" entry. Which is now called "effort time spent". We have some teams here that report on a very granular basis.
So, if you are on an Incident form and put an entry in the "Notes" field on the "Work Detail" tab, where does that entry get pushed? How does it get pushed? I have looked at the active links and the filters. I created several and they work sometimes and sometimes they don't. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, November 25, 2011 9:15 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 Field Push Issue ** Work Log entries are already pushed to a separate form, Claire. It is called HPD:WorkLog. But I agree with you about the field names. Distributed Development has its drawbacks. Rick On Nov 25, 2011 10:08 AM, "Sanford, Claire" <claire.sanf...@memorialhermann.org<mailto:claire.sanf...@memorialhermann.org>> wrote: The deeper I get into this the more I absolutely hate the people who totally messed up the back end of the ITSM package. In the beginning it was a little messy. 3 different programmers doing the three different major forms. People complained. Kelly got it fixed. Field IDs matched, Field Names matched. NOW we have gone so far back it is insane. One field on one form has one name and ID and the same field on another form that should server the same purpose has a different name and a different ID or has the same name and a different ID. OR has the same ID and a freaking "z" name. Who in their right mind creates a form that has "description" or "notes" as a field name 3 or 4 different places on the form???? Summary, Detailed Summary, Detailed Description, Description.... all the same field? Someone please help me! I need to push what was the "work Log" entry to an outside form. I can't find the right back end form to make it happen. Sometimes it work, sometimes it doesn't. I need to do this on the WOI:Work Order and the HPD:Help Desk AND what is it with the spaces in the field names??? Happy Black Friday! My office is across the street from a major mall... talk about hell! Claire _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
