Hi Listers,
Below is a job we are trying to fill in Bangalore India. The selected candidate would be working on a global team, with me so I have a vested interest in looking for 'the best'. There will be limited travel. Most interaction with customers and fellow employees is via phone, email, chat and Livemeeting.
Don't ask me about salary. I haven't a clue :) Any other questions, I'm happy to attempt to answer.
The URL to apply is -
The Job ID is 255113.
Deployment Consultant - Responsibilities & Skills
The Deployment Consultant role is a client facing role that designs complex service management platform and process configurations for client onboarding and migrations - which meet contractual obligations and Unisys portfolio standards. Role performs client requirements analysis of approved client solutions to deliver designs for the onboarding of clients to current Unisys Service Management practices.
Deployment Consultant is expected to:
· Lead development of Configuration Design Documents (CDD) that enable service delivery per SOW parameters, within the boundaries of Unisys standards, and the capabilities of the standard Unisys toolset (BMC ITSM 7.6 and more)
· Analyzes agreed solution, contract, SOW
· Conducts client data workshops to gather client-specific data in Excel Workbooks.
· Conducts rapid-prototyping workshops in select subject areas
· Creatively applies deep knowledge of the range of standard technical capabilities to design specific effective/efficient client configuration.
· For non-standard solutions, build functional requirements definition and use cases as input into customization requests
· Coordinate the involvement of other subject matter experts for areas such as Unisys Customer Portal, B2B integrations, Architecture and Engineering
· Document definitive designs in sufficient detail for execution by the technical implementations team
· Drive and assist the account team to obtain consensus and signoff of specified data and agreement to the design
· Through transition, until steady state is achieved, provide support on the accuracy and integrity of the design and data collected. Support is provided to Technical Implementations team, UAT Testers, Training and Operations.
· Identify opportunities to streamline the design process by participating in Lessons Learned exercises or reviews
Experience & Skills (in order of priority)
· Minimum 3 years of experience consulting and designing implementations of BMC ITSM v7 suite for multiple enterprises, including specifically Incident Management, Change Management, Service Request Management, Service Level Management, Asset & Configuration and CMDB.
· Minimum 4 years of experience ITIL process and/or operational support in the areas of Service Desk, Incident, Problem, Change, Asset & Configuration, Service Level and/or Service Request Management
· Experience migrating data from one Remedy version to a higher version
· More than 4 successful customer/client implementations that included multiple core ITIL processes
· Experience extending Remedy applications with customizations and added functionality while maintaining the integrity of the BMC applications. Experience with full lifecycle development for customizations including – Design, Development, Test, Migration and Documentation of the custom work.
· Experience integrating Remedy applications with other BMC applications such as BMC ADDM or BMC BladeLogic for Server or Client.
· Strong written and verbal communication skills supporting customer consulting for people/process/technology
· ITIL v2 & v3 Foundation certification
Kelly Deaver
Unisys
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
Unisys
